Major Activities

• Team leadership, line management and oversight of Warehouse Operatives. 
• Coordinate and also assist with the end to end process of all warehousing activity.
• Leading Safety / Quality issue first response during Warehouse operations.
• Coordinate, organise and support the training and development of others.
• Promote appropriate, effective communication within the Warehouse teams.
• Support/contribute to the teams’ effectiveness to meet operational requirements of new Warehousing and Distribution facilities.
• Accountable for ensuring the Warehouse operation is ‘inspection ready’ at all times (cGMP and GDP standards).
• Accountable for managing the Warehouse KPIs defined by the business as seen at L1 process to ensure safe, compliant and efficient operation at all times.
• Assist with troubleshooting any issues with supply of materials for the operation.
• Continously identify areas for improvement within the Warehouse operation and lead initiatives to deliver improvement.
• Responsible for ensuring that own work and that of the team complies with GMP, Data Integrity and Good Documentation Practice (GDP) and is undertaken in accordance with applicable procedures.
• Responsible for ensuring that own training and that of the team is undertaken in a timely and GMP compliant manner before the task is undertaken.
• Responsible for ensuring that any GMP documentation e.g. (but not limited to) SOP’s, Issues, CAPAs, Change Controls, BMRs & audit/inspection actions, within own area of responsibility, is closed timely and in a RFT state.

Key Performance Indicators

• Safety performance of area and team including compliance.
• Quality performance of area and team including compliance.
• Timely response, containment and documentation of safety and quality issues for team.
• On-time-in-full supply performance to manufacturing versus manufacturing requirements.
• On-time-in-full supply performance between Warehouse locations.
• On-time-in-full (to GDP standards) shipping performance versus committed plan.
• Facility cleaned and maintained to the required standard.
• Development and training of team and self.

Key Job Competencies

• Warehouse/Supply Chain experience – Signficiant experience in Warehouse/Supply Chain roles preferably in the pharmaceutical industry or in a similar regulated industry.
• Leadership - exhibits confidence in self and others.
• Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Problem Solving - Identifies and resolves problems in a timely manner; able to gather and analyze information; develops alternative solutions; works well in group problem solving situations.
• Planning/Organizing - prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
• Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Innovation - meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Oral Communication - speaks clearly; listens and gets clarification; responds well to questions; demonstrates good presentation skills; participates effectively in meetings.
• Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Job Experience / Professional Background

• University degree or 3+ years industry experience.
• Experience in Warehousing/Supply Chain roles in a highly regulated industry (preference for Pharmaceuticals).
• Previous proven warehouse experience, including materials management and materials planning and using mechanical equipment for example FLT.
• A good understanding of all Health and Safety regulations relating to warehousing.
• Computer literate with Microsoft applications and ERP systems such as SAP etc.
• Ability to work collaboratively with colleagues and peers from a range of functions and backgrounds in a results-driven, team-oriented environment.
• Good understanding of GMP.

• Manage and facilitate all aspects of the people management process with HR support including: hiring, on-boarding, coaching, annual objectives setting, performance management and employee development.
• Be intentional and create the conditions to build effective relationship with your direct reports via your interactions and recognition which enables the success of your team members.
• Prioritise a balance of your responsibilities between your manager duties and your administrative duties.
• Interpret objectives from senior leaders and communicate, and align and deliver results/goals for your team.
• Be adaptable and flexible on your approach to each team member and apply situational leadership.
• Ensure staff development plans are in place and implemented to assure success of the individual.